Refund Policy
CAN I MAKE CHANGES TO MY ORDER?
At Boyle Beauty we are committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to customerservice@boylebeauty.com.
If we have already shipped your order to you, you must ship it back to us at your expense. Only once we receive the items back from you we will refund your payment. We strongly recommend getting a tracking number and shipping insurance from the shipping company you choose to return with. We are not responsible for any lost, damaged, or stolen goods that are sent back to us for any returns or exchanges. If you obtain a tracking number, please email us the tracking number so we can help be on the lookout for your return as well.
All shipments to us are your responsibility and we will not pay for return or exchange shipping costs unless it was a mistake on our end and/or you received incorrect items. Only then we will cover the return shipping costs by emailing you a shipping label that can printed out and affixed to a box/bag to ship back to us.
HOW DO I GET A REFUND?
You have 30 days from the date of delivery to return your item.
To receive a refund, email or call us to let us know you want to return your UNUSED, non-damaged products. Once we receive return item(s) in the mail and have confirmed that it is still indeed in the same brand new, unused condition that we sent it to you in, we will then refund your payment method that you used when you made your initial purchase.